How to delete your data

This page is the data-deletion instructions page for Wildwood Whispers, including for people who signed in with Facebook or Google.

Delete it yourself in the app

1. Open Wildwood Whispers and tap the gear (Settings) on the main menu or the level map, or during a level.
2. Tap Delete account & data, then tap it again to confirm.
3. Your account and the data linked to it are deleted immediately. The game then asks you to close it.

You need to be online. If the app can't reach our server, nothing is deleted and you can try again.

Or ask us to delete your account and data

If you can no longer open the game (for example you uninstalled it), email us instead:

1. Send an email to RTNorthrop@RydenStudios.com with the subject “Delete my Wildwood Whispers data”.
2. Tell us how to find your account:
   • If you signed in with Facebook or Google: write from (or tell us) the email address on that account.
   • If you play anonymously: include your friend code (shown at the top of the Friends screen) and, if you can, your approximate install date, so we can find the right account.
3. We will confirm by reply, delete your account and the data linked to it, and confirm again once done — normally within 30 days.

What gets deleted

• Your account, game progress, lives, currency, boosters, quests and streaks.
• Your friend code, display name, friends list, gifts and requests.
• Gameplay analytics linked to your account.
• Any profile data received from Google or Facebook (email, name, profile picture address).

We may keep records the law requires us to keep, such as purchase records; when you delete your account these are kept only as anonymous store transaction records, no longer linked to you. Deleting your data cannot be undone, and purchased or earned virtual items are lost.

If you used Facebook Login

You can also remove Wildwood Whispers from your Facebook account yourself: Facebook → Settings & privacy → Settings → Apps and websites, find Wildwood Whispers and choose Remove. Removing the app stops Facebook sharing new data with us; to have the data we already hold deleted, email us as above.

If you used Google Sign-In

You can remove the game's access at myaccount.google.com/permissions. To have the data we already hold deleted, email us as above.

Ads data

Advertising partners keep their own data under their own policies. On your device you can reset your advertising ID (Android: Settings → Privacy → Ads; iOS: Settings → Privacy & Security → Tracking).